Cuyahoga County
Critical Incident Stress Management

"Serving those who serve others"




A Critical Incident is any event with significant emotional power, strong enough to produce unusual or distressing reactions in emergency service professionals. A  critical incident is so unusual that it overwhelms the normal coping abilities of emergency personnel. 

Critical Incidents can include:

Line of duty death
Serious line of duty injury
Emergency worker suicide
Multi-casualty incident
Police use of force resulting in injury or death
Significant events involving children
Victims known by the rescuer
Failed mission after extensive effort
Excessive media interest
Any other significant event 

Any situation that results in an overwhelming sense of vulnerability or loss of control. (Roger Solomon, Ph.D.)

Any situation faced by emergency service personnel that causes them to experience unusually strong emotional reactions which have the potential to interfere with their ability to function either at the scene or later. (Jeff Mitchell, Ph.D.)

Critical Incidents

  • Are sudden and unexpected!
  • Disrupt our sense of control!
  • Involve the perception of a life - damaging threat.
  • May involve emotional or physical loss!

VIOLATE ASSUMPTIONS ABOUT HOW THE WORLD WORKS: "This is not supposed to happen."

Stress is an expected part of the emergency service professions and is routinely managed  on a day to day basis. However, critical  incident stress can produce reactions which may interfere with or overwhelm emergency workers’ abilities to function or cope either at the scene or later.

CRITICAL INCIDENT STRESS INFORMATION

You have experienced a traumatic event or a critical incident (any event that causes unusually strong emotional reactions that have the potential to interfere with the ability to function normally). Even though the event may be over, you may now be experiencing or may experience later, some strong emotional or physical reactions. It is very common, in fact quite normal, for people to experience emotional aftershocks when they have passed through a horrible event.

Sometimes the emotional aftershocks (or stress reactions) appear immediately after the traumatic event. Sometimes they may appear a few hours or a few days later. And, in some cases, weeks or months may pass before the stress reactions appear. 

The signs and symptoms of a stress reaction may last a few days, a few weeks, a few months, or
longer, depending on the severity of the traumatic event. The understanding and the support of loved ones usually cause the stress reactions to pass more quickly. Occasionally, the traumatic event is so painful that professional assistance may be necessary. This does not imply craziness or weakness. It simply indicates that the particular event was just too powerful for the person to manage by himself. 

Here are some common signs and signals of a stress reaction:

 

Physical*                  

Cognitive

 Emotional     

Behavioral

 

Chills                                      

thirst

fatigue

nausea

fainting

twitches

vomiting

dizziness

weakness

chest pain

headaches

elevated BP

rapid heart rate

muscle tremors

shock symptoms

grinding of teeth

visual difficulties

profuse sweating

difficulty breathing

etc

 

confusion

nightmares

uncertainty

hypervigilance

suspiciousness

intrusive images

blaming someone

poor problem solving

poor abstract thinking

poor attention/ decisions

poor concentration/memory

disorientation of time,   

    place or person

difficulty identifying

    objects or people

heightened or

    lowered alertness

increased or decreased

    awareness of

    surroundings

etc

fear

guilt

grief

panic

denial

anxiety

agitation

irritability

depression

intense anger

apprehension

emotional shock

emotional outbursts

feeling overwhelmed

loss of emotional

     control

inappropriate emotional

    response

 

etc

withdrawal

antisocial acts

inability to rest

intensified pacing

erratic movements

change in social

    activity

change in speech

    patterns

loss or increase of

    appetite

hyperalert to

    environment

increased alcohol

     consumption

change in usual

      communication

 

etc

* Any of these symptoms may indicate the need for medical evaluation.

When in doubt, contact a physician.

 

THINGS TO TRY:

• WITHIN THE FIRST 24 - 48 HOURS periods of appropriate physical exercise, alternated with

relaxation will alleviate some of the physical reactions.

• Structure your time; keep busy.

• You’re normal and having normal reactions; don’t label yourself crazy.

• Talk to people; talk is the most healing medicine.

• Be aware of numbing the pain with overuse of drugs or alcohol, you don’t need to complicate this

with a substance abuse problem.

• Reach out; people do care.

• Maintain as normal a schedule as possible.

• Spend time with others.

• Help your co-workers as much as possible by sharing feelings and checking out how they are doing.

• Give yourself permission to feel rotten and share your feelings with others.

• Keep a journal; write your way through those sleepless hours.

• Do things that feel good to you.

• Realize those around you are under stress.

• Don’t make any big life changes.

• Do make as many daily decisions as possible that will give you a feeling of control over your life,

 i.e., if someone asks you what you want to eat, answer him even if you’re not sure.

• Get plenty of rest.

• Don’t try to fight reoccurring thoughts, dreams or flashbacks - they are normal and will decrease

 over time and become less painful.

• Eat well-balanced and regular meals (even if you don’t feel like it).

FOR FAMILY MEMBERS & FRIENDS

• Listen carefully.

• Spend time with the traumatized person.

• Offer your assistance and a listening ear if (s)he has not asked for help.

• Reassure him/her that he is safe.

• Help him/her with everyday tasks like cleaning, cooking, caring for the family, minding children.

• Give him/her some private time.

• Don’t take his/her anger or other feelings personally.

• Don’t tell him/her that (s)he is “lucky it wasn’t worse;” a traumatized person is not consoled by

 those statements. Instead, tell him/her that you are sorry such an event has occurred and you

 want  to understand and assist him/her.

24 Hour Team Access Contact CECOMS at 216-771-1363

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